FAQs
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX, JCB, Diners Club) and PayPal payments.
3. When will I get my order?
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 20 business days. Please consider any holidays that might impact delivery times as well as the current global situation with COVID-19.
4. What if I didn’t receive my order after 5-20 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. The current global situation with COVID-19 has also impacted shipping times. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at sales@cervicloud.com. We would be glad to help you at any time!5. How can I see where my order is at the moment?
Cervicloud provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track Your Order page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.6. How much does shipping cost?
We offer really low international shipping rates, starting from $4.95. Please note, duties and other international shipping charges are non-refundable.
7. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.8. If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, most products are shipped individually as soon as they are processed for shipping in our warehouses. So, we may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.9. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.10. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".11. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.12. Can I cancel my order?
Cancellations are only accepted within 10 hours after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at sales@cervicloud.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
If you still have any question, please contact us directly at email sales@cervicloud.com.